5djili Privacy Policy – Your Data, Handled Properly

5djili takes its data privacy responsibilities seriously, particularly in the context of operating an online betting and gaming platform where sensitive personal and financial information is involved. This Policy is written to be as clear and straightforward as possible — not to bury important information in language that is hard to read.

This Policy applies to all personal information that 5djili processes in connection with the operation of the platform, including information collected during account registration, during use of platform features, through customer support interactions, and through technical systems such as cookies and device identifiers.

This Policy should be read alongside the 5djili Terms and Conditions, which together form the full agreement governing your use of the platform. Where the Terms and Conditions and this Policy address the same subject, both documents apply.

5djili collects personal data that is necessary for the operation of the platform, compliance with applicable laws, and the delivery of services to registered Philippine players. The categories of data we collect include:

5djili only collects data that is necessary for the stated purposes. We do not collect sensitive personal information — such as health data, religious beliefs, or political affiliations — except where specifically required by law or regulatory obligation in connection with responsible gaming or AML compliance.

5djili collects personal data through several channels, all of which are connected to your interaction with the platform:

• Direct submission: Information you provide when registering, completing identity verification, depositing or withdrawing funds, contacting support, or updating your account profile.
• Automated collection: Technical data including IP addresses, device identifiers, session data, and cookie information is collected automatically when you access the 5djili platform via any device or browser.
• Payment providers: When you initiate a deposit or withdrawal through GCash, Maya, a bank transfer, or a card payment, relevant transaction confirmation data is shared with 5djili by the payment provider to complete the transaction and maintain financial records.
• Third-party verification services: Where identity verification is conducted using an external KYC provider, the result of that verification — and in some cases the verification data itself — may be received by 5djili.
• Game providers: Session outcome data, round results, and game interaction logs may be received from 5djili's licensed game content providers to maintain accurate account histories and resolve disputes.

5djili does not purchase personal data from third-party data brokers or marketing list providers. All data we hold originates from your own interactions with the platform or from providers directly involved in delivering the 5djili service to you.

5djili processes personal data only for purposes that are justified by a lawful basis. The primary purposes for which we use your data are:

• Account creation and management: To set up and maintain your 5djili account, verify your identity and age, manage your preferences, and communicate important account information to you.
• Payment processing: To process your deposits and withdrawals in Philippine pesos through your chosen payment method and to maintain accurate financial records for your account.
• Regulatory and legal compliance: To meet obligations under applicable Philippine gaming regulations, anti-money laundering (AML) laws, and data privacy legislation including the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules.
• Fraud prevention and security: To detect and investigate suspicious account activity, protect against unauthorised access, and enforce the 5djili Terms and Conditions.
• Responsible gaming: To monitor account activity for indicators of problematic gambling behaviour, apply responsible gaming tools when requested or when warranted, and maintain records required for self-exclusion enforcement.
• Customer support: To respond to your enquiries, resolve transaction disputes, and maintain a record of support interactions for quality and compliance purposes.
• Platform improvement: Aggregated and anonymised usage data helps 5djili improve navigation, fix issues, and develop features that better serve Philippine players. This processing does not involve personally identifiable information where possible.
• Promotional communications: Where you have opted in to receive marketing communications, 5djili may contact you about promotions, offers, and relevant platform updates via your registered email or mobile number. You can opt out at any time through your account settings or by contacting support.

5djili does not sell your personal data. We share data only with parties that are directly involved in delivering the 5djili service to you or in meeting our legal obligations. Those parties include:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet bank networks, BDO, BPI, UnionBank, and card networks (Visa/Mastercard) receive the account and transaction data necessary to complete your payment instructions.
• Identity verification providers: Where a third-party KYC service is used to complete your account verification, that provider receives only the data needed for verification purposes and is contractually bound to handle it securely.
• Game content providers: Licensed game software providers may receive session initiation data and return game result records. This is limited to what is technically necessary for game delivery and result recording.
• Regulatory authorities: Philippine gaming regulatory bodies, the Anti-Money Laundering Council (AMLC), and other government authorities may receive data as required by applicable law or pursuant to a valid legal order.
• Platform service providers: Technical infrastructure providers including hosting services, security monitoring tools, and analytics platforms that support the operation of 5djili may process data on our behalf under binding data processing agreements.

All third parties with whom 5djili shares personal data are required to maintain appropriate technical and organisational measures to protect that data, and to use it only for the purposes for which it was shared.

5djili retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and to meet our legal and regulatory obligations. In practice, this means:

• Account data: Retained for the duration of your active 5djili account plus a minimum period after closure as required by applicable gaming and financial regulations. This is typically five years from account closure under AML record-keeping requirements.
• Financial and transaction records: Retained for a minimum of five years from the date of each transaction to satisfy AML and financial record-keeping obligations under Philippine law.
• Identity verification documents: Retained for the period required by applicable KYC and AML regulations. Copies of government-issued IDs are not retained beyond what is required.
• Responsible gaming records: Self-exclusion records and responsible gaming tool settings are retained for the duration of the relevant restriction and for a period after its expiry to prevent re-registration in breach of an active exclusion.
• Support records: Customer support interaction records are retained for a period appropriate to the nature of the enquiry, typically no longer than three years unless the matter is subject to ongoing dispute or regulatory review.
• Technical and usage data: Aggregated and anonymised usage data used for platform improvement is retained indefinitely. Personal technical data such as session logs is retained for shorter periods appropriate to its security and operational purpose.

When personal data is no longer required, 5djili deletes or anonymises it in a manner that prevents recovery or reconstruction.

The 5djili platform uses cookies and similar technologies to support its operation, maintain session security, and understand how players use the platform. Cookies are small data files stored on your device when you visit the platform.

The types of cookies used on 5djili include:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during an active session and security cookies that help prevent unauthorised access. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences, such as your language setting and display options, so you don't need to re-set them each visit.
• Analytics cookies: Used to collect aggregated data about how visitors navigate the platform, which pages are most visited, and where technical issues occur. This data is used to improve the platform experience. Where possible, this data is processed in anonymised or aggregated form.
• Security and fraud prevention cookies: Used to identify and flag unusual access patterns, multiple account attempts, or suspicious activity associated with a device or IP address.

Most browsers allow you to control or block cookies through browser settings. Blocking strictly necessary cookies will affect your ability to use the 5djili platform normally. You can also clear stored cookies through your browser at any time.

As a data subject under Philippine law, including the Data Privacy Act of 2012, you have specific rights in relation to the personal data 5djili holds about you. These rights apply subject to any overriding legal obligation that requires us to retain or process data regardless of your request.